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Subscription Support Policy

BusinessOptix provides support and maintenance to customers with an active subscription, including access to new releases, defect investigation, fixes or workarounds, and help when the software does not operate as documented. Support requests are raised by authorised contacts via the support desk and prioritised by business impact.

Support operates across the UK and US, with continuous monitoring for critical platform issues.

More information

This article is intended as a general summary only.

The full Customer Subscription Support Policy is provided to customers and approved third parties upon requests and may require a non-disclosure agreement.

If you have questions about this information, your support entitlement or related documentation please contact helpme@businessoptix.com.