Platform Uptime, Backup and Disaster Recovery Overview

The following is intended to help customers understand how BusinessOptix supports service continuity and data protection in the event of outages or disruptions.

Platform Availability

• The BusinessOptix platform is hosted on Microsoft Azure across multiple geographic regions

• Services are designed for high availability with built-in redundancy

• BusinessOptix aims to maintain > 99.95% platform uptime as standard

• Availability is monitored continuously to identify and address issues promptly

Planned maintenance and events outside BusinessOptix control (such as force majeure incidents) may impact availability.

Backup and Data Protection

BusinessOptix maintains secure and regionally redundant backups to protect customer data:

• Regular backups of application servers, file services, and user information

• Database backups are taken frequently to minimise potential data loss

Backups are designed to support recovery in the event of system failure, user error, or major incidents. Backups are retained for a maximum of 6 months, varying across different components as required.

Disaster Recovery Approach

BusinessOptix maintains disaster recovery capabilities to restore services as quickly as possible following a significant disruption:

• Services are architected to support rapid recovery within defined recovery objectives

• Real-time replication significantly reduces potential data loss for most customers

• Recovery processes are tested and maintained as part of BusinessOptix business continuity planning

Recovery objectives may vary depending on the nature of the incident and the customer’s agreed service level.

Recovery Time and Data Objectives

In the event of a major incident:

• Recovery Time Objective (RTO): BusinessOptix aims to restore services within hours, depending on the scenario

• Recovery Point Objective (RPO): Data loss is expected to be minimal, typically limited to minutes for core data, with some exceptions for system logs or non-critical information

Enhanced recovery objectives may apply where formally agreed as part of a customer’s commercial arrangement.

Monitoring and Incident Management

To support availability and security, BusinessOptix operates continuous monitoring across its platform, including:

• Performance and capacity monitoring

• Security and threat monitoring

• Proactive alerting and incident investigation
  

Where service disruptions occur, BusinessOptix endeavours to provide timely updates and post-incident information through appropriate communication channels.

Patch and Maintenance Management

• Security and system patches are assessed, tested, and deployed using a risk-based approach

• Critical security updates are prioritised
• Maintenance activities are designed to minimise customer impact wherever possible
  

What This Does Not Cover

This overview does not include:

• Customer-side infrastructure or connectivity issues
• Failures caused by third-party systems or integrations
• Events outside BusinessOptix reasonable control
• Custom recovery commitments unless contractually agreed

More Information

This article is intended as a general summary only. Detailed uptime, backup, and disaster recovery arrangements are documented in BusinessOptix internal policies and, where applicable, customer agreements provided under appropriate confidentiality or non-disclosure arrangements.

If you have questions about platform availability, data protection, or your specific service levels, please contact helpme@businessoptix.com.